Crisis or immediate danger
Use emergency services and the country crisis route now.
Immediate
Public trust · concerns
The right route depends on what is happening.
A complaint channel must protect people before it protects a badge. These six routes stay separate because crisis, safeguarding, appeals and mark enforcement require different handling.
Immediate danger does not wait for a complaint case.
Contact emergency services or open country-specific crisis support.
Development release gate
Sensitive intake is not open yet.
MindsMelt will not route safeguarding or certified-organisation complaints into an ordinary inbox. The secure bilingual intake opens only after a named safeguarding lead and backup, restricted case access, conflict-safe assignment and acknowledgement workflow are operational. Mark misuse and general questions can use the contact route meanwhile.
Use general contact for non-sensitive issuesSafeguarding report
Proposed: prompt review by a designated lead and referral where required.
Proposed target · not operational
Certified-organisation complaint
Case reference, conflict-safe assignment and investigation.
Proposed target · not operational
Misuse of the MindsMelt mark
Verification and enforcement track.
Proposed target · not operational
Complaint about MindsMelt or an auditor
Assigned away from the person complained about.
Proposed target · not operational
Applicant appeal
Independent appeal under the certification procedure.
Procedure-specific
Anonymous where actionable
The proposed process would accept anonymous reports when specific enough to investigate.
Identity protected
The proposed process would restrict identity sharing, explain confidentiality limits and disclose only what a fair process requires.
Anti-retaliation
The proposed process would assess retaliation risk and define protective action before a case proceeds.